Business Mapping of Processes

Read the current home equity loan process at Faircloth Financial and map the current process. Identify any rework loops and delays in the process. Briefly discuss the following:

  1. What causes these?
  2. What is the impact on cycle times?
  3. How might this affect customers’ willingness to do business with Faircloth?
  4. What changes might you recommend to redesign this process with the needs of the customer in mind?
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