24) The focus for a process improvement exercise should be on balancing:
A) flow.
B) capacity.
C) workload.
D) time.
25) According to the Theory of Constraints, the four operational measures of capacity include all of the following EXCEPT:
A) inventory.
B) throughput.
C) utilization.
D) delivery lead times.
26) Practical application of the Theory of Constraints involves the implementation of all of the following steps EXCEPT:
A) Identify the system bottleneck(s).
B) Exploit the bottleneck(s).
C) Reduce the capacity at the bottleneck(s).
D) Elevate the bottleneck(s).
27) Consider consecutive processes A-B-C, where process A has a capacity of 20 units per hour, process B has a capacity of 25 units per hour, and process C has a capacity of 30 units per hour. Where would an operations manager want any inventory?
A) in front of process A
B) in front of process B
C) in front of process C
D) Inventory should not exist anywhere.
28) Use the process flow diagram to determine which of these events has the greatest net benefit.
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A) reducing the flow time at Station A from 8 to 7 minutes
B) increasing the capacity at Station B to 8 units per hour
C) increasing the capacity at Station C to 7 units per hour
D) reducing the flow time at Station D from 9 to 8 minutes
29) Use the process flow diagram to determine which of these events has the greatest net benefit.
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A) reducing the flow time at Station A from 10 to 8 minutes
B) increasing the capacity at Station B to 12 units per hour
C) increasing the capacity at Station C to 10 units per hour
D) reducing the flow time at Station D from 12 to 10 minutes
30) Use the process flow diagram to determine which of these events has the greatest net benefit.
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A) reducing the flow time at Station A from 8 to 7 minutes
B) increasing the capacity at Station B to 12 units per hour
C) increasing the capacity at Station C to 9 units per hour
D) reducing the flow time at Station D from 6 to 5 minutes
31) Work should be released into the system when:
A) a customer order is received.
B) the first step in the process is idle.
C) a customer order is completed.
D) the bottlenecks need work.
32) The second step in Theory of Constraints application, “exploit the bottleneck(s),” means that the analyst should:
A) create a schedule that maximizes the throughput of the bottlenecks.
B) repeat the analysis process to look for other bottlenecks.
C) consider increasing capacity of the bottleneck.
D) schedule non-bottleneck resources to support the bottleneck.
33) The third step in Theory of Constraints application, “subordinate all other decisions to Step 2,” means that the analyst should:
A) wait for authorization before proceeding with any system-wide changes.
B) schedule non-bottleneck processes to support the bottleneck schedule.
C) seek to increase capacity of only the bottleneck resources.
D) should seek to increase capacity of both the bottleneck and non-bottleneck resources.
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