1. The Europa Hotel survived terrorism by carefully planning security measures for guests, employees, and the building.
2. Because everything else stems from leading, of the four management functions, leading is considered the most fundamental.
3. A desired future state that the individual or organization attempts to realize is a goal.
4. Goals specify today’s means; plans specify future ends.
5. The act of determining the organization goals and the means for achieving them is called goal setting.
6. The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.
7. The complexity of todays environment and uncertainty about the future overwhelm many managers and lead them to focus on long-term goals and plans instead of operational issues and short-term results.
8. Because they provide legitimacy, rationale for decisions, and an increase in motivation and commitment, goals and plans are valuable to an organization.
9. A plan tells “why” to achieve the goal.
10. Plans provide a standard of assessment.
11. A broad definition of the organization’s values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Strategic Statement.
12. The company’s philosophy as well as purpose is often expressed in mission statements.
13. An organization’s mission describes its reason for existence.
14. Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.
15. A broad statement of where the organization wants to be in the future refers to a mission statement.
16. Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.
17. The department manager’s tool for daily and weekly operations is called the operational plan.
18. A means-end chain is when lower-level goals lead to the accomplishment of higher-level goals.
19. Specific and measurable goal characteristics apply only to the lower-level goals.
20. Goals are most effective when they are specific, measurable, challenging and linked to rewards.
