Spring 2015 BMGT 1327 CRN 40722)
Assignment:
Chapter 1 Exam
1.
award:
3 out of
3.00 points
Which of the following is one of the key elements that make the current business landscape different from the past?
Quality
Diversity
Cost competitiveness
Collaboration across organizational boundaries
Speed
2.
award:
3 out of
3.00 points
Lower-level managers who supervise the operational activities of the organization are called
frontline managers.
tactical managers.
middle managers.
top-level managers.
strategic managers.
3.
award:
3 out of
3.00 points
When Johnny Jack, manager of Jack-Mack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of
communicating.
leading.
controlling.
planning.
organizing.
4.
award:
3 out of
3.00 points
CEO, President, COO and Vice President are all titles typical of which level of management?
Tactical
Regional
Strategic
Functional
Operational
5.
award:
3 out of
3.00 points
The four key elements that make the current business environment different from the past include globalization, technological change, the importance of knowledge and ideas and collaboration across organizational boundaries.
True
False
6.
award:
3 out of
3.00 points
Being self-reliant means
responding when others have innovative ideas.
to take full responsibility for yourself, your actions, and your career.
knowing that the organization will manage your career.
responding before orders come from higher in the organization.
always waiting for orders from higher in the organization.
7.
award:
3 out of
3.00 points
Cost competitiveness means that you
sacrifice quality to keep costs low.
price your product or service at a level attractive to consumers.
offer a high quality product at a higher price.
manage your costs by being effective.
carefully monitor costs mainly during the start-up of business.
8.
award:
3 out of
3.00 points
“Cost competitiveness” means pricing your products lower than all competitors’ products.
True
False
9.
award:
3 out of
3.00 points
Managing for competitive advantage includes delivering innovation, quality, service, speed, and cost competitiveness.
True
False
10.
award:
3 out of
3.00 points
_________ is the set of practices aimed at discovering and harnessing an organization’s intellectual resourcesfully utilizing the intellects of the organization’s people.
Communication management
Service management
Collaboration
Knowledge management
Innovation
11.
award:
3 out of
3.00 points
The set of skills composed of understanding yourself, managing yourself and dealing effectively with others is called
career management.
social management.
emotional intelligence.
self reliance.
social capital.
12.
award:
3 out of
3.00 points
A common complaint about leaders, especially those who are newly-appointed is that they lack which of the following?
Decision making skills
The ability to receive feedback from subordinates
Empathy
Emotional understanding
Self control
13.
award:
3 out of
3.00 points
Which of the following represent skills that managers need?
Professional, technical, and interpersonal & communication
Professional, technical, and conceptual & decision
Technical, interpersonal & communication and conceptual & decision
Interpersonal & communication, conceptual & decision, and professional
Conceptual & decision, professional and technical
14.
award:
3 out of
3.00 points
As managers rise through an organization, they will probably rely less on their technical skills.
True
False
15.
award:
3 out of
3.00 points
The three levels of managers within large organizations are
top-level, middle-level and frontline.
technical, functional and departmental.
upper level, top management and functional.
international, regional and local.
marketing, management and accounting.
16.
award:
3 out of
3.00 points
When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits, you are acting as a(n)
active contributor in a productive relationship.
connected team member.
agent for social capital.
passive employee.
example of an emotionally intelligent employee.
17.
award:
3 out of
3.00 points
Top management at Sunset Studios, Inc. recognized a lack of employee enthusiasm about the new website. In fact there was a fair amount of infighting and blame around whom was responsible for the layout, given the entire firm considered itself to be tops in design and production. Sammy Sunset got the team together and engaged them in a lively discussion to determine how to change the website so that it reflected more of Sunset Studios’ unique design ability. As the meeting wound down, each team member volunteered to take on a part of the project to fix the site. The ability to identify this problem and resolve it is an effective use of __________ skills.
conceptual and decision
technical
professional
negotiation
informational
18.
award:
3 out of
3.00 points
List and explain each of the five keys to managing for competitive advantage.
19.
award:
3 out of
3.00 points
Planning involves which of the following?
Determining rewards for goals achievement
Motivating employees
Analyzing current situations
Implementing necessary changes
Attracting people to the organization
20.
award:
3 out of
3.00 points
Today, customers value both the quality of physical goods and the quality of services.
True
False
21.
award:
3 out of
3.00 points
Controlling monitors performance and implements necessary changes.
True
False
22.
award:
3 out of
3.00 points
__________ is the introduction of new goods and services.
Invention
Collaboration
Adaptation
Production life cycle
Innovation
23.
award:
3 out of
3.00 points
Emotional intelligence involves the skills of understanding yourself, managing yourself and dealing effectively with others.
True
False
24.
award:
3 out of
3.00 points
Titles such as foreman, sales manager, shift manager, or supervisor typically belong to managers at what level?
Tactical
Middle
Operational
Strategic
Top
25.
award:
3 out of
3.00 points
The fundamental success drivers for an organization are innovation, quality, speed, and product delivery time.
True
False
26.
award:
3 out of
3.00 points
The Quilt Shop, Inc. periodically reviews the goals of the company. During the process, the Quilt Shop managers analyze their current strategies as compared to their competitors, determine goals that they will pursue and decide upon specific actions for each area of the company to take in pursuit of these goals. With these actions the Quilt Shop managers are engaged in the management function of
leading.
organizing.
planning.
controlling.
goal coordination.
27.
award:
3 out of
3.00 points
__________–rapid execution, response, and delivery of resultsoften separates the winners from the losers.
Quality
Competitiveness
Innovation
Speed
Service
28.
award:
3 out of
3.00 points
The key management functions include
hiring, training, appraising and firing.
planning, leading, controlling and organizing.
marketing, finance, accounting and production.
marketing, management, finance and accounting.
planning, operations, labor and contracting.
29.
award:
3 out of
3.00 points
__________ is the excellence of your product.
Six-sigma
Quantity
Customization
Quality
Innovation
30.
award:
3 out of
3.00 points
Successful CEO’s know that the change from a local to a global marketplace is
no different than it has been over the last three decades.
unchanging.
irrelevant to today’s business environment.
slowing.
irreversible.
