.0001pt; text-align:center;line-height:200%”>The Implementation of a CRM System and E-commerce for Circuit City
.docx#_Toc390400713″>Abstract3
.docx#_Toc390400714″>Company Background.4
.docx#_Toc390400715″>Business Problem..4
.docx#_Toc390400716″>High Level Solution.5
.docx#_Toc390400717″>CRM System..5
.docx#_Toc390400718″>E-Commerce.9
.docx#_Toc390400719″>Benefits of Solving the Problem..9
.docx#_Toc390400720″>Business/Technical Approach.11
.docx#_Toc390400721″>Business Process Changes.12
.docx#_Toc390400722″>CRM System..12
.docx#_Toc390400723″>Ecommerce Website.13
.docx#_Toc390400724″>Technology/Business Processes Used to Augment the Solution.14
.docx#_Toc390400725″>Mobile Computing.14
.docx#_Toc390400726″>Self-service Systems.14
.docx#_Toc390400727″>ERP System..15
.docx#_Toc390400728″>Email Promotions.15
.docx#_Toc390400729″>Catalogs and Brochures.15
.docx#_Toc390400730″>Conclusions and Overall Recommendations.16
.docx#_Toc390400731″>High-level Implementation Plan.17
.docx#_Toc390400732″>Summary of Project18
.docx#_Toc390400733″>.docx#_Toc390400733″>References 20
