What is a “customer service orientation”? Describe three steps that you can take to build good relationships with customers. Give an example of how each of these can be important to the customer’s experience.
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- This assignment challenges your ability to identify, capture, sequence, and align process activities in a way that enables clear communication of the process and visibility to all activities, including those that are unseen by the customer. Following the example for an Automotive Service Operation process in Exhibit 7.3 in the text, create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain. Your blueprint should capture the process, which begins with a client’s call to the reservationist and ends with checkout and departure the following day. In addition to your service blueprint, prepare a brief description of two procedures that prevent or block mistakes in the hospitality service process. These process applications are commonly referred to as ‘poka-yokes’ – roughly translated from Japanese into English as ‘error or mistake-proofing’. Exhibit 7.3 in the text includes at least one ‘poka-yoke’ process for each of the four stages noted in the service blueprint that might serve as examples. Length: Your Service Blueprint should span 1-2 pages and may be built using any program of your choosing. It must be accompanied by a one-page description of your mistake-proofing process enhancements indicated above, including in-text citations. Include a brief introduction that broadly describes the contents of your assignment.
- Creating a new customer database using Microsoft SQL 2012 that will interface with the company’s Web server, so that any inquiries or potential customer data can be stored and retrieved by the sales force
- Observe your favorite fast food restaurant. Describe all business activities from the time a customer arrives to the time that customer departs.
- Ritz Customer Service Essay
- Need these 2 questions answered. 150 words total 75 for each question. Files are attached. Need referenced if using other source materials including chapter pages and appendix table. Thank you Question 1) Keri is the owner of a new restaurant in the downtown area of her hometown. To continuously improve service, she would like to know if completed dishes are being delivered to the customer’s table within one minute of being completed by the chef. A random sample of 75 completed dishes showed that 60 were delivered within one minute of completion. Calculate the 90%, 95%, and 99% confidence interval for the true population proportion. Interpret your response within the context of the situation. Refer to Chapter 17, pp. 427-430 on calculating confidence intervals. Click here for Table A.2 from the appendix. Your response should be at least 75 words in length, unless otherwise specified. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Question 2) A random sample of 100 students attending a concert spent an average of $142 on their tickets with a standard deviation of $47.50. Calculate the 90%, 95%, and 99% confidence intervals for the mean amount of money spent by all students attending the concert. Interpret your response within the context of the situation. Refer to Chapter 17, pp. 427-430 on calculating confidence intervals. Click here for Table A.2 from the appendix. Your response should be at least 75 words in length, unless otherwise specified. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.
- Co-Relationship between Employee Satisfaction and Customer Satisfaction in a Service Industry
- Using the Microsoft Access database, you created in Week Three: Customer Service Database, complete :
- Customer Service Database (SQL)